Wayfair is a popular online marketplace that specializes in selling furniture, appliances, and other home goods.
Because they tend to keep their prices low, it can sometimes be difficult to determine if they’re a legit marketplace or not.
You may have some concerns that their furniture isn’t high-quality or it isn’t made of the material that it states it’s made from.
To ensure you don’t end up scammed or wasting your money, it’s worth determining if Wayfair is legit or not.
Is Wayfair Legit? (10 Reasons They Are)
1. Long History
Although Wayfair started in the 2000s, the website launched in 2011.
Since then, Wayfair has provided homeowners and renters with affordable furniture and home goods.
Because it’s had such a long history, it adds some legitimacy to its operations.
A company that was hoodwinking its customers or practicing shady deals wouldn’t last very long in the modern age of transparency.
Although Wayfair has likely seen its share of problems, it’s continued to adapt and solve those problems.
Since it’s been in operation for over a decade, its history essentially speaks for itself.
Not unlike any other web-based company, the fact that Wayfair is still around when so many other web-based companies have failed lends credit to its legitimacy.
Wayfair is legit because it has a long history and has weathered many storms during that time.
2. Allows Customer Reviews
Another vital reason that Wayfair is legit is that it allows customer reviews.
After you buy an item on Wayfair, you can leave a review.
Not unlike Amazon, you can rate the product based on a five-star system.
You can also include a photo of the product and a personal review.
This makes Wayfair legitimate because it means the company isn’t censoring the experiences its buyers have.
A shady company might not allow customers to leave reviews at all.
They might want to censor what people say to encourage new customers to keep buying their products.
Wayfair does allow reviews, however, which means its customers can see the experiences that other customers have with certain products.
The fact that Wayfair also allows its customers to post photos further makes it legit.
Some companies might hire certain people to leave positive reviews.
It can be difficult to know when a reviewer is authentic or not.
By being able to upload photos to a review, it gives some legitimacy to the reviewer as well.
Not every web store allows its customers to upload photos of the product they received.
Being able to leave reviews essentially makes Wayfair more legit because it keeps the store transparent.
If a customer is having a problem and describes it in a review, everyone else knows about it.
Some reviews also indicate the steps that Wayfair took to resolve certain problems.
Wayfair is legit because it allows customers to leave personal reviews.
3. Global Reach
Although Wayfair started in the United States, it has since spread across the world.
In particular, it started to service residents in Europe.
Transparency is very important in Europe.
The fact that Wayfair is able to do business there further legitimizes it.
If Wayfair were scamming people, it wouldn’t have the global reach that it does today.
Instead, Europeans, at the very least, would refuse to do business with Wayfair.
The company would likely have to close its operations in the countries as a result.
Its spread across the country also further legitimizes it.
Wayfair has tons of distribution centers and other buildings throughout the United States.
This indicates that there’s demand for Wayfair’s products.
If Wayfair was a scam, then there wouldn’t be as much demand.
Wayfair wouldn’t have grown as much as it has otherwise.
If it were a scam, then it’s unlikely that people would continue to buy from them.
Word would spread and the damage done to the company’s reputation would likely force it to reduce its operations or close down entirely.
As such, Wayfair is legit because it has a broad reach, including countries in Europe.
4. Works With Credible Designers
Another reason Wayfair is legit is that it works with credible designers and studios.
Wayfair regularly partners with different design studios to create incredible living spaces for people.
It even has its own Professional program that connects businesses with interior designers.
The goal is to use Wayfair’s products to create an incredible living or working space.
This makes Wayfair legit because it shows that professionals take the company seriously.
If Wayfair were a scam, no studio or interior designer would want their names connected with the company.
In the design space, reputation is very important.
If word spread that an interior designer was promoting scammy products or services, they’d likely find it difficult to receive work in the future.
The same goes for studios.
If a studio were working with a suspicious company, no one would want to work with them.
As such, the fact that many studios and designers work with Wayfair or use Wayfair’s products gives the company some legitimacy.
It indicates that professionals find Wayfair’s products suitable for use.
If a company selling furniture and home goods was unable to bring in interior designers and studios, things might look a bit more suspicious.
Wayfair is legit because interior designers and design studios work with them.
5. Uses Encryption To Keep Customers’ Information Secure
The legitimacy of a company also comes down to the effort it puts into keeping information safe.
In particular, the data and private information related to their customers.
A company that doesn’t use encryption, for example, isn’t legit.
It’s leaving its customers open to attack.
Hackers can easily find their information, steal it, and use it to open up credit card accounts, causing all sorts of headaches.
Wayfair does spend extra money to ensure its customers are safe.
It uses the latest encryption software to limit the chances of a hacker accessing the site.
As such, the private information of its customers is safe.
That said, Wayfair does collect data.
Unlike other websites, however, they’re transparent about why they collect data, what data they collect, and how they use it.
You can read the full list on their website and determine from there whether you’re comfortable using the site or not.
This makes Wayfair legit because they’re trying to be transparent with their customers.
Not every site does that.
Some will simply state that they’re collecting data but then not tell you what data they’re collecting or how they’re using it.
Wayfair explains everything to you, so you have the power to decide whether to use the site or not.
Wayfair is legit because of its encryption policies and data collection transparency.
6. Offers Refunds And Returns
One of the quickest ways you can determine if a company is legit or not is to look at its return and refund policies.
A company that doesn’t have a return or refund policy isn’t very legitimate.
It gives the impression that if you buy something from that company, that’s it.
You have to like it or lose it because you’re not going to be able to send it back.
Even if you can send it back, you may not receive a refund for it.
Whether the product arrived broken or not, scammy companies won’t give you a refund for it.
That isn’t the case at Wayfair.
They have a very clear policy about their returns and refunds.
Essentially, as long as the return qualifies, you’re able to get a refund on it.
In some instances, Wayfair may even refund you money if the seller doesn’t respond or do anything to help you.
This makes Wayfair legit because it shows that its willing to lose money to protect its buyers.
Scammy companies are only interested in getting your money and holding onto it.
Wayfair is legit because it has clear and fair refund and return policies.
7. Gives Back To The Community
Companies that aren’t legit tend to avoid charity.
They’re usually in it for themselves.
Now and then, one might partner with a charity, but it usually leads to problems down the line.
For example, the charity in question will blow the whistle on some practices that they find questionable.
The shady company might promise a certain amount of money, then only deliver a fraction of that amount.
As such, they tend to stay away from giving to charities or at least giving to big, well-known charities.
Wayfair doesn’t do that.
They often partner with lots of charities to give back to the community.
One of the charities the company usually works with is Habitat for Humanity.
Habitat for Humanity is a well-respected charity that builds homes for those in need.
The fact that Wayfair partners with them suggests that Habitat for Humanity sees them as a legit company.
It likely wouldn’t partner with them otherwise.
Aside from Habitat for Humanity, Wayfair spends a lot of money and effort on giving back to the community.
It isn’t solely focused on producing as much profit as possible.
Wayfair is legit because it involves itself in charity and community service.
8. Uses Sustainable Sourcing
Some might wonder if Wayfair is legit when it comes to the materials it uses for its products.
A lot of interest has gone toward sustainable sourcing.
Whether it’s a desire to treat animals humanely or to reduce climate change, a lot of people are looking to businesses to change their means of sourcing.
They want to support those who practice sustainable sourcing.
Wayfair is one of those companies.
It’s started changing how it sources its materials to ensure that it’s sourcing responsibly.
This makes Wayfair legit because it shows that it has an interest beyond just earning profit.
Scammy companies likely want to keep their costs low.
As such, they’ll continue to source from cheap sources no matter what that costs the environment.
Wayfair is legit because it practices sustainable sourcing.
9. Produces Transparent And Regular Reporting
Transparency is a key part of running a legitimate business.
To be transparent to the public, a company has to make regular reports about the practices it has.
Wayfair takes its transparency seriously.
It performs regular reporting to make everyone aware of its current state and the goals it has for the future.
This makes Wayfair legit because it allows everyone to see the good and the bad of the company.
Scammy companies want to hide everything.
Wayfair is legit because it performs regular reporting on its practices.
10. Clear Product Descriptions
A final reason Wayfair is legit is that it gives clear and detailed product descriptions on its products.
It lays out everything you need to know about a product including its size and the materials used to make it.
This makes Wayfair legit because it shows that they’re not trying to hide anything about their products or hoodwink people.
Scammy companies will keep their product descriptions vague.
They don’t want to promise anything because they know the quality of their products might not be what the buyer actually wants.
When a company like Wayfair uses clear and detailed product descriptions, they’re allowing their buyers to hold them accountable.
If something is wrong, then they have an obligation to fix it.
Wayfair is legit because it provides clear and detailed product descriptions.